Refund & Cancellation Policy

Last updated: 1 June 2026

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At The Sandwich Co., we take great pride in the quality of our food and your satisfaction. Since all our food is prepared fresh to order, our refund and cancellation policy is designed to be fair while reflecting the perishable nature of our products.

Please read this policy carefully. By placing an order with us, you agree to the terms below.

1. Cancellation Policy

ELIGIBLE Cancellation before order confirmation

If you have sent an order via WhatsApp but have not yet received a confirmation message from us, you may cancel by messaging us immediately. No charges apply.

NOT ELIGIBLE Cancellation after order confirmation

Once we have confirmed your order and begun preparation, we are unable to accept cancellations. All food is made fresh to order — ingredients are allocated and cooking begins immediately after confirmation.

ELIGIBLE Cancellation due to our error

If we cancel your order (due to item unavailability, kitchen closure, or service area issues), you will receive a full refund or a complimentary replacement on your next order, at your preference.

2. Refund Policy

Because food is perishable and prepared fresh, we generally do not offer refunds once an order is delivered. However, we stand fully behind the quality of our food. Refunds or replacements will be considered in the following situations:

ELIGIBLE Wrong item delivered

If you received an item different from what you ordered, we will offer a replacement or a full refund for the incorrect item.

ELIGIBLE Significant quality issue

If your food arrives in an unsatisfactory condition (undercooked, spoiled, or significantly different in quality from our standard), please contact us within 1 hour of delivery with a photo. We will review the concern and offer a replacement, credit, or refund at our discretion.

CASE BY CASE Missing items from your order

If an item from your order is missing, we will offer a refund for that specific item or deliver the missing item if feasible.

NOT ELIGIBLE Change of mind / Taste preference

We are unable to offer refunds if you change your mind after placing an order, or if the food does not match your personal taste preference (as long as it was prepared correctly as per the menu description).

NOT ELIGIBLE Delay due to external factors

Refunds are not issued for delivery delays caused by traffic, weather, or circumstances beyond our control. We will always communicate expected delays proactively.

3. How to Request a Refund or Replacement

If you believe you are eligible for a refund or replacement, please follow these steps:

  • Contact us on WhatsApp at +91 80801 19726 within 1 hour of receiving your order.
  • Share your order details (items ordered, approximate time of delivery).
  • Send a clear photograph of the item(s) in question.
  • Our team will review your concern and respond within 2–4 hours during operating hours.
  • If your request is approved, a refund or replacement will be arranged within 2–5 business days.

4. Refund Method

Approved refunds will be processed through the same payment method used at the time of order:

  • UPI payments: Refunded directly to your UPI-linked account within 2–5 business days.
  • Cash on delivery: Refunded via UPI transfer to a number/UPI ID you provide, or credited to your next order.

5. FSSAI Compliance

The Sandwich Co. operates under FSSAI licence and all food quality standards are maintained in compliance with the Food Safety and Standards Act, 2006 and its regulations. Any genuine food safety concern will be treated with the utmost seriousness.

6. Contact for Refund Queries

Had an issue with your order?

Reach out to us directly on WhatsApp — we’ll make it right.

WhatsApp Us Now

You can also reach us at:

  • Business: The Sandwich Co.
  • Location: Mumbai, Maharashtra, India
  • Phone / WhatsApp: +91 80801 19726
  • Hours: Monday – Sunday, 10:00 AM – 10:00 PM IST

This Refund & Cancellation Policy was last updated on 1 June 2026 and is governed by the laws of India.

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