Terms & Conditions

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1. About The Sandwich Co.

The Sandwich Co. is a FSSAI-certified vegetarian cloud kitchen operating in Mumbai, Maharashtra, India. We accept orders primarily via WhatsApp and our website. Our kitchen operates Monday to Sunday, 10:00 AM – 10:00 PM IST.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are at least 18 years of age, or are placing the order with the consent of a parent or guardian.
• You are located within our serviceable delivery area in Mumbai.
• All information you provide (name, phone number, delivery address) is accurate and complete.

3. Menu & Pricing

• All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Menu items and prices are subject to change without prior notice. The price at the time of order placement will be the final price.
• We are a 100% vegetarian kitchen. All items are prepared without any non-vegetarian ingredients.
• We cannot guarantee the absence of allergens (such as gluten, dairy, or nuts) as our kitchen handles these regularly. Customers with severe allergies should contact us before ordering.

4. Order Placement

• Orders are placed via WhatsApp by sending your cart details to +91 80801 19726.
• An order is confirmed only after you receive an explicit confirmation message from us on WhatsApp.
• We reserve the right to cancel any order if an item is unavailable or if the delivery location is outside our service area. You will be notified promptly in such cases.
• Once an order is confirmed and preparation has begun, modifications may not be possible.

5. Delivery

• We deliver within our operational areas in Mumbai. Delivery availability may vary by location and time.
• Estimated delivery times are approximate and may be affected by traffic, weather, or order volume. We are not liable for delays caused by circumstances beyond our control.
• Please ensure you provide an accurate and accessible delivery address. We are not responsible for failed deliveries due to incorrect address information.
• A delivery charge may apply depending on your location and order value. This will be communicated before order confirmation.

6. Payment

• We accept cash on delivery and UPI payments (PhonePe, Google Pay, Paytm, and other UPI apps).
• Payment must be made in full at the time of delivery or as agreed during order confirmation.
• We do not store any payment information on our systems.

7. Food Safety & Quality

• The Sandwich Co. is certified by FSSAI and adheres to all applicable food safety standards under the Food Safety and Standards Act, 2006.
• All food is prepared fresh at the time of order in hygienic conditions.
• We recommend consuming food within 30–45 minutes of delivery for best quality.
• If you experience any quality issue with your order, please contact us within 1 hour of delivery with details (see Refund Policy).

8. Intellectual Property

All content on this website — including the logo, images, text, and design — is the property of The Sandwich Co. and is protected under applicable Indian intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by Indian law, The Sandwich Co. shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of our website or services.
• Delays or failures in performance resulting from causes beyond our reasonable control (force majeure).
• Adverse reactions arising from undisclosed allergies or sensitivities that were not communicated to us prior to ordering.

10. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. We encourage you to contact us first to resolve any issue amicably before pursuing legal remedies.

11. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact

For any questions about these Terms & Conditions:

• Business: The Sandwich Co.
• Location: Mumbai, Maharashtra, India
• Phone / WhatsApp: +91 80801 19726
• Website: thesandwichco.in

These Terms & Conditions were last updated on 1 June 2026 and are governed by the laws of India.